Why Salesforce and AWS Are Betting Big on Document AI and What It Means for DocuVault Users
Introduction
Enterprise documents have long been treated as passive records stored for reference or compliance. Contracts, invoices, onboarding files, and case documents often live quietly inside systems, disconnected from intelligence and decision-making. That is rapidly changing.
In 2025 and moving into 2026, Salesforce and AWS are making significant investments in Document AI. Their focus is clear. Documents are no longer just storage objects. They are rich data sources that can drive automation, insights, and productivity across the enterprise.
For Salesforce customers using CRM native document management tools like DocuVault, this shift has meaningful implications. Document AI is transforming how information is captured, processed, secured, and activated inside Salesforce.
This blog explores why Salesforce and AWS are betting big on Document AI and what this evolution means for DocuVault users.
Why Documents Are the Next AI Frontier
Despite years of digital transformation, most enterprise data still lives in unstructured formats. According to IDC, unstructured data accounts for nearly 80 percent of all enterprise data, with documents forming a significant share of it.
Source: https://www.idc.com/getdoc.jsp?containerId=US49686323
Traditional systems store these documents but rarely understand them. AI changes that by enabling systems to read, classify, extract, and act on document data at scale.
Salesforce and AWS see documents as the missing link between customer data and real operational intelligence.
Salesforce’s Push Toward Intelligent CRM Documents
Salesforce has been steadily expanding its AI capabilities through Einstein AI and Data Cloud. A major focus area is turning CRM data into actionable intelligence across sales, service, and operations.
Documents play a critical role in this strategy. Contracts, case files, and proposals contain context that structured fields alone cannot capture.
Salesforce has publicly highlighted the importance of AI-driven automation for productivity. According to Salesforce research, high-performing teams are 4.9 times more likely to use AI-powered workflows to manage data and documents.
Source: https://www.salesforce.com/resources/research-reports/state-of-sales/
By embedding document intelligence directly into CRM workflows, Salesforce reduces friction, improves accuracy, and accelerates decision making.
AWS and the Scale of Document Intelligence
AWS brings scale, infrastructure, and advanced AI services to the document AI space. Services like Amazon Textract and AWS Bedrock are designed to extract structured insights from millions of documents securely and efficiently.
AWS estimates that automating document processing can reduce manual document handling costs by up to 70 percent in enterprise environments.
Source: https://aws.amazon.com/machine-learning/document-processing/
This investment signals a broader trend. Cloud providers are moving beyond storage and compute into intelligence layers that understand enterprise content.
Together, Salesforce and AWS are shaping a future where documents are continuously analyzed, classified, and connected to business workflows.
What This Means for DocuVault Users
DocuVault, as a Salesforce native document management solution, is uniquely positioned to benefit from this shift toward Document AI.Â
Docuvault users can use Document AI to get the document summary and ask questions related to the document.
Documents Stay Inside Salesforce
Because DocuVault operates entirely within Salesforce, documents remain part of the CRM data model. This allows insights to be applied without exporting files to external systems, reducing security and compliance risks.
Conclusion
Salesforce and AWS are betting big on Document AI because documents are central to how businesses operate. The future of CRM is not just structured data and dashboards. It is intelligent content that understands context, drives automation, and improves outcomes.
For DocuVault users, this evolution represents a powerful opportunity. By keeping documents native to Salesforce and ready for AI driven workflows, DocuVault helps enterprises stay ahead as document intelligence becomes a core pillar of modern CRM strategy.
